Frequently Asked Questions
Ordering & Age Requirements
Do I have to be 21 to order?
Yes. Mainstreetliquor.com is strictly for individuals 21 years of age or older. Every alcohol delivery requires a signature from someone 21+ with a valid government-issued ID — carriers will never leave packages unattended.
Can I cancel my order?
If your order hasn't been packaged or shipped yet, contact us as soon as possible — cancellations may be accommodated at our discretion, and a 10% restocking fee may apply. Once an order ships, it can no longer be cancelled.
Shipping & Delivery
Where do you ship?
We ship within the United States only, from our Southern California warehouse. We do not ship internationally or to P.O. Boxes.
When will my order ship?
Ground orders placed Monday–Friday before 2:00 PM PST typically ship within 2–7 business days; express orders typically ship the next business day. Inventory availability and holiday volume can affect timing. Full details are in our Shipping Policy.
What if my order arrives damaged or incorrect?
Please inspect your order on delivery. If anything arrives damaged, leaking, defective, or incorrect, contact us right away with photos and your order details — you have 30 days after receiving your item to request a return. We recommend selecting shipping insurance at checkout, which covers loss, theft, or significant transit damage; minor label scuffs and cosmetic packaging wear are not covered.
Returns & Refunds
What is your return and refund policy?
All sales are final. Refunds are issued only in special circumstances at our discretion — such as damaged, leaking, or incorrect items reported within 30 days of delivery. Approved refunds are processed within 3–5 business days to your original payment method.
Engraving, Gifting & Special Orders
Do you offer bottle engraving?
Yes — we engrave names, dates, messages, and logos on premium bottles. See Custom Engraved Bottles, or for orders of 12+ bottles, request a bulk engraving quote.
Do you handle corporate gifts and events?
Absolutely. Our Corporate Gifting & Events team handles client gifts, employee recognition, event bars, and multi-recipient shipping, with volume pricing on bulk orders.
Do you sell rare and allocated bottles?
Yes — rare and allocated bourbon, whiskey, and more. Browse the Rare & Allocated page or the Rare collection. You can also pre-order upcoming releases.
Contact
How do I reach you?
Call us at 619-499-5455, email hello@mainstreetliquor.com, or use our contact form.